Head of Customer Service – Social Housing Repairs

Wates Lambeth is seeking a Divisional Customer Service Manager to lead the customer service, scheduling, administration and customer experience functions across the WPS Lambeth Responsive Maintenance contract. You will develop teams, drive service improvements and work with clients and residents to deliver outstanding outcomes.

You will partner with operational leaders to monitor KPIs, manage complaints, and implement initiatives that enhance the resident journey while ensuring compliance with

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