Customer Service Specialist: Complex Caseload Support

Company: TP
Apply for the Customer Service Specialist: Complex Caseload Support
Location: Gateshead
Job Description:

Teleperformance in Gateshead is recruiting dedicated Contact Centre Agents to manage a caseload with empathy and professionalism. You will perform structured reviews, collect and verify evidence, and liaise with agencies to support vulnerable customers.

The role is on-site, full-time, and requires flexibility to cover 08:00–18:00, Monday to Friday. You will undergo BPSS background checks and document verification, ensuring compliance with legal and policy requirements.

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Posted: September 26th, 2026