Onboard Retail Service Manager – Customer Experience

Company: Xc Trains Limited
Apply for the Onboard Retail Service Manager – Customer Experience
Location: London
Job Description:

CrossCountry is seeking enthusiastic Retail Service Managers to join our team in Birmingham. You will be the face of CrossCountry onboard trains, delivering a high-quality catering service through a trolley or onboard shop to ensure passengers travel in comfort and style.

Your role includes serving Standard Class refreshments, offering First Class courtesy, and providing a consistently excellent customer experience.

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Posted: September 26th, 2026