Hybrid Customer Service Team Leader (FinTech)

Zopa Bank in Manchester is seeking a Customer Service Team Leader to manage a team of agents, delivering outstanding service and resolving escalated enquiries across our product range.

You will coach and develop staff, drive performance against KPIs, and partner with the current account product team to land customer‑led improvements in a fast‑paced, fintech environment. Hybrid working three days in the office.

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