Lead Product Manager – DSIT

Overview

In this role you will shape and deliver high-impact government products within CustomerFirst, starting with transforming DVLA’s medical licensing service. You’ll unite cross-functional teams to turn insight into action, balancing strategy with hands-on delivery. You’ll define vision, roadmaps and priorities, while fostering agile approaches and product maturity across programmes. This is a mission-driven opportunity to improve public services at scale through data-driven, user-centred product leadership.

Responsibilities

• Define product vision, strategy and roadmaps to deliver measurable outcomes for users and the organisation
• Lead multidisciplinary teams through all stages of the product lifecycle
• Champion Agile and Lean practices and experiment with new ways of working
• Turn customer insight and data into clear product priorities
• Coach and build product management capability; establish best practice across CustomerFirst programmes
• Support partner organisations to adopt modern, outcome-focused delivery approaches
• Develop strong stakeholder relationships and align teams around shared goals
• Drive discovery, delivery and continuous improvement with evidence-based decisions
• Deliver reusable approaches and tools to strengthen future Delivery

Key requirements

• Significant experience leading complex digital products, services or transformation programmes
• Experience delivering impact in complex, fast-moving and ambiguous environments
• Strong track record of setting product strategy and delivering measurable outcomes
• Experience using user research, insight and data to inform decisions and prioritisation
• Expertise in roadmap development, lifecycle management and outcome measurement
• Experience leading multidisciplinary teams and championing agile ways of working
• Excellent stakeholder management skills with ability to influence at senior levels
• Must be eligible for SC Clearance

• Stakeholder management
• Strategic thinking
• Communication and collaboration
• Agile and Lean methods
• Product lifecycle management
• Data-informed decision making

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