Company: TRT Construction Services
Location:
Job Description:
Thirteen Group is seeking a Head of Contact Centre Operations to lead the Customer Experience team, shaping the design and delivery of outstanding experiences across digital, phone and face-to-face channels. The role is roam-based, requiring presence in Hudson Quay or stores at least three days a week with flexibility for wider office attendance when needed.
You will lead managers and teams, own service performance, champion accessibility, and leverage insights to drive continuous improvement
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Posted: September 26th, 2026