Main area Improvement Support Officer, Project Support Officer, Quality Improvement Officer Grade Band 5 Contract Permanent Hours Full time – 37.5 hours per week Job ref 242-5285
Site Ladybridge Hall Town Bolton Salary £32,073 – £39,043 per annum Salary period Yearly Closing 02/10/2026 23:59 Interview date 20/10/2026
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.
Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Are you passionate about improving care and outcomes for patients, families and staff? Do you enjoy bringing people together, communicating clearly and supporting practical improvement work? If so, we would love to hear from you.
At North West Ambulance Service, our purpose is to help people when they need us most by delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated Improvement Support Officer to help deliver this vision.
This role will provide coordinated operational support to the Trust’s improvement strategy and priorities, helping to plan, deliver and evaluate improvement programmes, events and initiatives across the North West.
Main duties of the job
Working closely with Improvement Managers, Improvement Advisors and service teams, you will act as a key coordination point for improvement activity. You will support stakeholder engagement, coaching and teaching; maintain programme documentation, actions, risks and progress updates; and turn improvement information into clear reports, briefings and communications for a range of audiences and media platforms.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
About you
We are looking for someone who is organised, adaptable and proactive, with excellent communication skills and the confidence to build positive relationships with a wide range of stakeholders. You will be comfortable balancing competing priorities, presenting information clearly and creatively, and working as part of a supportive team to make a positive contribution to improvement across the Trust.
Regular travel across North West locations will be required.
The interview date will be confirmed and is expected to take place Tue 20th October 2026.
Person specification
- Excellent written and verbal communication skills, with the ability to tailor information clearly and professionally for staff at all levels and external stakeholders.
- Strong organisational and planning skills, with the ability to multitask, switch between activities and manage competing priorities to meet deadlines.
- Ability to support the organisation and facilitation of meetings, workshops, learning events and collaborative improvement activities with a wide range of attendees.
- Ability to handle, prioritise or signpost a range of enquiries promptly, professionally and with sensitivity.
- Competent in the use of Microsoft Office applications, including Word, Excel, PowerPoint and Teams, with the ability to produce high-quality reports, presentations and communications
- Ability to collect, analyse and present information from a range of sources in a clear and meaningful format.
- Ability to develop and maintain effective working relationships and networks with internal and external stakeholders
- Demonstrates initiative and able to work independently whilst contributing effectively as part of a wider team.
- Attention to detail with the ability to maintain accurate records and produce high-quality documentation.
- Ability to support change and improvement activities through a structured and organised approach.
- Ability to support, coach and teach colleagues in improvement approaches, with a willingness to learn the Trust’s building capability offers, tools and techniques.
- Demonstrates discretion and maintains confidentiality when handling sensitive information
Qualification and Knowledge
- Educated to degree level or equivalent experience in a relevant area
- Evidence of continuing personal and professional development.
- Knowledge of improvement, service improvement or project management principles and methodologies.
- Willingness to develop knowledge of the Trust’s building capability offers, improvement tools and techniques, and apply these when supporting teams and colleagues.
- Knowledge of data collection, measurement and reporting techniques.
- Understanding of the NHS, its values and the challenges facing healthcare services.
- Knowledge of governance, audit or assurance processes relevant to improvement work.
- Training or introductory qualification in improvement or related methodology or equivalent training.
Experience
- Experience of providing project, programme or administrative support within a complex organisation.
- Experience of supporting the organisation and facilitation of meetings, workshops, events or learning activities involving multiple stakeholders from different backgrounds or organisations.
- Experience of collecting, analysing and presenting data to support decision-making and improvement activities.
- Experience of producing reports, presentations, briefing papers or communication materials for different audiences
- Experience of working collaboratively with a range of stakeholders to achieve shared objectives
- Experience of maintaining records, action logs, workplans or project documentation
- Experience of supporting quality improvement, service improvement, transformation or project change initiatives.
- Experience of working within the NHS or public sector environment.
Other
- Flexibility to regularly travel and work across multiple locations as required in the North West.
Values and Behaviours
- Demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
A valid right to work and identity check
Reference checks –Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.
DBS Checks – If the post is subject to DBS disclosure, a charge will be made for this disclosure.
Occupational Health – You will require satisfactory medical clearance.
Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.
From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).
If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.
#J-18808-Ljbffr…