2nd Line IT Support Technician: Troubleshoot, Deploy & Support

bk plus is seeking a Second Line IT Support Technician to provide advanced technical assistance to end users, resolving incidents and service requests escalated from the first line support team. You will diagnose issues across hardware, software, and networks and install and maintain IT infrastructure.

The role requires solid IT knowledge, strong problem-solving abilities, and the capacity to work under pressure to maintain high levels of customer satisfaction.

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