Field Service Dispatcher – Customer Success & Scheduling

Johnson Controls in Manchester is seeking a Customer Service Planner to coordinate and dispatch field engineers, ensuring timely, high-quality service for customers. You will prioritize jobs, manage scheduling, and provide regular updates while maintaining strong relationships with internal teams and engineers.

You will monitor performance, adhere to routing processes, and contribute feedback for continuous improvement, working in a fast-paced environment with a focus on customer satisfaction.

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