Guest Experience Lead – Front Desk, Upscale Hotel

St Ermin’s Hotel seeks a friendly Hotel Receptionist to join our frontline team in London. You will welcome guests, manage check-in/check-out, and handle enquiries with the Marriott standards in mind.

You’ll work to ensure a seamless guest experience, using Opera and other front desk tools while supporting a positive, energetic workplace. We value hospitality excellence, team collaboration, and a proactive service approach.

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