Customer Service Team Leader

Key Skills: Customer Service Advisor, Call Centre Manager, Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound

Salary: £14.18 per hour / £29,500 per annum

Shift Pattern: 08:00 am – 16:30 pm or 08:30 am – 17:00 pm

We have a very exciting opportunity for a Customer Service Team Leader to assist a national business based in Lutterworth. This is a fantastic opportunity to be part of a professional customer service team delivering first‑line support for a successful distribution centre. This role is temporary to permanent and can lead to further progression within the company. There are genuine progression opportunities within the business for star performers.

The Benefits:

• Great working environment
• Free Car Parking
• Training and development opportunities
• Fantastic Canteen facilities

The Role:

• Leading a team of 12-15 customer service staff
• Coaching team members in resolving customer enquiries
• Delivering expert customer service and prioritising their requests
• Processing orders via phone and internet
• Data input
• Being the point of contact for escalated queries
• Working to set procedures and targeted outcomes

Our Ideal Candidate:

• Good telephone manner
• Work to tight deadlines
• Work within a team environment
• Previous experience would be an advantage within any customer

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