R&D Engineering Team Lead – ServiceNow (Global role)

Overview

As R&D Engineering Lead, you will steer the technical innovation engine for Atos’ global ServiceNow business, building AI-powered accelerators, GenAI capabilities, and reusable assets. You will translate portfolio strategy into high-value prototypes, PoCs, and framework assets working with cross-functional leaders. This hands-on leadership role combines platform engineering excellence with strategic shape and cross-team collaboration. You will influence future offerings and AI investments while delivering differentiated, production-grade solutions.

Pay / Benefits

• Competitive compensation
• Career acceleration opportunities
• Investment in professional development
• Hands-on innovation environment
• Access to early-release ServiceNow programs
• Global leadership visibility

Responsibilities

• Define and execute the R&D strategy to support the portfolio roadmap and innovation priorities
• Lead engineering design and development of GenAI solutions and agentic AI components
• Architect and oversee reusable assets: accelerators, reference implementations, frameworks, integration templates, developer tools
• Lead PoCs for ServiceNow modules, AI capabilities, platform extensions, and ecosystem technologies
• Collaborate with Portfolio Directors to translate requirements into technical designs and backlogs
• Define engineering standards, CI/CD, DevSecOps practices and ensure quality, security, and performance across assets
• Collaborate with ServiceNow architects, product managers, and alliance partners on innovation initiatives
• Build and mentor a global engineering community across ServiceNow and AI/Automation roles
• Support Knowledge, AI Summit, and external events by showcasing R&D innovations

Key requirements

• Strong background in ServiceNow development, architecture, or platform engineering
• Hands-on experience with ServiceNow App Engine, Integration Hub, Automation Engine
• GenAI capabilities including LLMs, vector search, embeddings, orchestration
• Experience leading R&D, PoCs, or solution engineering teams
• Deep understanding of ServiceNow domain architecture and best practices
• Ability to translate strategy into engineering roadmaps and deliverables
• Strong collaboration across portfolios, sales, delivery, alliances, and industry teams
• Excellent communication for both technical and business audiences
• Innovative, problem-solving mindset

• collaboration
• communication
• leadership
• ServiceNow App Engine
• ServiceNow Integration Hub
• ServiceNow Automation Engine

…