As the UK’s leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We’re looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it’s only part of the story. If you share our values and want to build a career where your work has real impact, we’d love to hear from you.
More about your role
As Head of Digital Products and Technology, you will lead the implementation, ongoing management and continuous improvement of key business systems. You will manage multiple systems with complex integrations, defining requirements and working with third-party suppliers, the Project Office, the wider IT team and business stakeholders to deliver solutions that meet current and future needs. You will also oversee system security, availability, reliability, documentation, support planning, updates and development backlogs, while making sure supplier service levels are achieved.
This is a hybrid role, working 2-3 days a week on site (your place of work will be the nearest Places Leisure Centre).
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
Essential criteria
- Experience in a similar systems, digital products or technology delivery role,
- A proven track record of implementing and managing business systems, including requirements definition, integrations, go-live planning and ongoing support,
- Experience working with third-party technology suppliers and managing delivery against agreed service levels,
- Evidence of delivering system improvements, updates or upgrades and managing bugs, issues or a development backlog,
- Experience leading technology or systems projects using resources and stakeholders from across an organisation.
More about you
You are an analytical and solutions-focused professional who can understand both the detail and the bigger picture. You can manage competing priorities, explain complex subjects clearly and build effective relationships across the business and with external suppliers. You will bring a practical approach to change and continuous improvement, together with a strong commitment to customer service, confidentiality, information security and inclusive ways of working. Knowledge of leisure management systems, CRM platforms, Microsoft 365 implementations, Active Directory, Group Policy, Azure AD or leisure operations would be helpful but is not essential.
What you’ll get
We know rewarding work deserves rewarding benefits. That’s why, alongside a competitive salary, you’ll have access to a package designed to support you at work and beyond.
You’ll receive:
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holidays) with the option to buy or sell days
- Healthcare cashback plan for everyday medical costs, with private GP and health support services available
- Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
- Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
- Ongoing training, professional qualifications, internal development programmes and career progression opportunities
- Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
- Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
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