The role is the single senior point of accountability that bridges construction, operations and the customer during the build and handover phases. It owns the customer relationship through delivery, protects and grows revenue from customer works, and builds the capability to deliver Pure DC’s own lifecycle capital programmes. Where projects sit outside the UK, the Head of Project Management leverages the regional team and approved third parties to award and manage delivery consistently to Pure DC standards.
The role is built around three core pillars of responsibility:
- 1. Construction-to-operations bridge –Acting as the customer’s relationship manager through the build phase, handling variations and change requests, and ensuring a controlled transition into operations. This removes the friction Operations experiences from limited customer connectivity during construction and provides continuity of ownership up to handover.
- 2. Customer growth and additional revenue –Engaging with customers early enough to identify and win works that would otherwise be lost to third parties – for example white-space cabling, structured cabling and fit-out – intercepting activity ahead of competitors where commercially viable.
- 3. Lifecycle capex delivery –Building and leading the capability to plan and deliver Pure DC’s own lifecycle capital works, including repair, replacement and end-of-life upgrade programmes as the portfolio scales.
Strategic customer ownership
The role provides each key hyperscaler tenant with a consistent, single point of contact across their Pure DC estate – for example acting as the relationship lead for key clients across EMEA – and coordinating with the regional team to maintain equivalent ownership for customers across the Middle East and Asia.
#J-18808-Ljbffr…