Senior Systems Analyst – On-Site (9-Month) ITIL/ITSM

Pontoon is assisting a leading retail organisation to hire a Senior Systems Analyst for a 9-month, on-site assignment in Welwyn Garden City. You will diagnose issues and work with product, engineering and infrastructure teams to keep critical technology platforms running smoothly.

The role requires ITIL knowledge, experience with ITSM tools (Zendesk, ServiceNow), Windows 11, Office 365, iOS/Android, and strong communication with stakeholders.

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