RBC Brewin Dolphin – Lead Change Manager, Chief Administration Office
Hybrid – London, England, United Kingdom City of Edinburgh, Scotland, United Kingdom
Sep 21, 2026
Job Description
What is the opportunity?
The Chief Administration Office (CAO) provides support to our Client Facing Teams (CFT), driving success through three core principles: Protect, Sustain, and Grow. We safeguard client outcomes, enhance productivity, and create capacity for new business opportunities.
Reporting to theHead of Wealth and Investments Business Engagement, the Lead Change Manager leads adoption and organisational change delivery for strategically important projects across the client facing business. You will own adoption strategy for the Project Advice workstream, ensuring outcomes that align with WME strategic priorities and ensure sustainable, measurable business value realisation.
This is a great opportunity for a Change Manager, with proven expertise in change projects within Wealth Management, to drive transformation initiatives that have real business impact.
RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.
What will you do?
- Lead CAO business-owned initiatives (regulatory, process, and strategy) with client impact focus.
- Partner with the wider WME Business Change & Transformation team on enterprise technology projects, ensuring business representation and readiness standards compliance.
- Lead comprehensive change readiness planning and execution, including capability assessment, training coordination, and go-live change activities
- Manage across multiple project workstreams; coordinate change activities and resolve dependencies and conflicts
- Championing good project governance; Ensure projects adhere to the RBC governance model and all required artefacts are used
- Measure successthrough KPIs, risk reduction, efficiency gains, and client experience improvements.
- Working with business and technical stakeholders and other areas of CAO to identify business impacts which will impact on delivery feasibility
- Track Project Risks, Issues, Actions and Dependencies ensuring, all risks, actions and issues have resolution paths
- Using methodologies, tools and documentation appropriate to the project or programme (such as using agile/ waterfall)
- Working within the team to ensure solutions are appropriate
- Supporting the implementation of solutions through communication with stakeholders, involvement in business testing, and participation in business and technical readiness activities
What do you need to succeed?
Must-have
- Proven track record leading adoption for transformation projects
- Demonstrated success driving business value through adoption (benefits realisation, user adoption targets)
- Experience in wealth management
- Expert-level adoption planning and change impact assessment
- Strategic thinking; able to see beyond immediate project to broader business implications
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint)
- Experience with project management tooling
- RAID log management and risk tracking
Nice-to-have:
What is in it for you?
We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services.
Job Skills
Business Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Results-Oriented, Time Management, Waterfall Model
Additional Job Details
Address:
100 BISHOPSGATE:LONDON
City:
London
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Posted Date:
2026-03-17
Application Deadline:
2026-10-05
Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Royal Bank of Canada is a leading global financial institution committed to innovation, exceptional client experiences, and community support, serving over 17 million clients worldwide.
Banking Credit Intermediation Financial Services
Company size 10,001+ employees
Company type Public company
Total funding $22.2M Post IPO Debt
Momentum
Team growth
Momentum
Team growth
6% in 12 mo
98,739 employees on LinkedIn
Feb 23 May 26
Employee experience
What it’s like inside
3.8
19,829 reviews
79% would recommend
Culture & values
Culture & values 3.9
Work-life balance
Work-life balance 3.8
Career opportunities
Career opportunities 3.8
Compensation & benefits 3.6
Capital
Funding history
Royal Bank of Canada $22.2M
Apr 2014
Footprint
Where they work
Apply For This Role
Company RBC
Location Hybrid – London, England, United Kingdom City of Edinburgh, Scotland, United Kingdom
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