Resident-Focused Complaints Officer (Onsite)

Basildon Borough Council is seeking three Complaints Resolution Officers to join a Basildon-based team on a full-time, temporary basis. The roles require onsite presence (minimum 3 days a week) with travel around the borough and a valid vehicle.

You will manage and investigate complaints within a social housing environment, ensuring fair, thorough responses and compliance with the Housing Ombudsman Code. The post holders will be the primary contact for residents, coordinating with service areas,

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