Healthcare CSM: Scale & Renewals for Mid‑Market

Heidi is seeking a commercially focused Mid-Market Customer Success Manager to own a portfolio of about 50 accounts and a ~£2.5M ARR book across UK mid-market healthcare organisations. You will forecast renewals and expansions, map expansion opportunities, and collaborate with Account Executives to drive upsell and cross-sell while maintaining strong account health and predictable cadences.

If you thrive on data-driven coaching and healthcare workflows, this role offers scale, impact, and a

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