We are currently recruiting for an experienced Customer Support Manager to join a leading organisation based near Oxford.
This is a senior, customer-facing role where you’ll take ownership of a portfolio of customers, managing their support requirements from initial enquiry through to resolution. You’ll build strong, long-term relationships, coordinate with internal teams and ensure customers receive a consistently high level of service.
We’re looking for someone with a strong background in a senior-level customer support, account management, service delivery or operations role, ideally within the engineering sector.
Key responsibilities:
- Act as the main point of contact for a portfolio of customers
- Build and maintain strong customer relationships
- Manage complex customer enquiries, requests and complaints through to resolution
- Coordinate with internal teams to deliver customer support requirements
- Lead customer meetings and manage follow-up actions
- Identify opportunities to develop existing customer relationships and support business growth
- Monitor customer satisfaction and drive continuous improvement
- Manage complex situations and resolve issues effectively
About you:
- Extensive experience in senior-level customer support, account management, service delivery or operations
- Excellent communication, negotiation and relationship-building skills
- Confident dealing with customers and stakeholders at all levels
- Highly organised with excellent attention to detail
- Comfortable managing complex situations in a fast-paced environment
- Confident leading high-level customer meetings
The role is subject to Security Clearance (SC) and BPSS checks, and candidates will need to meet UK right-to-work and relevant export compliance requirements.
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