Retail Banking Process Analyst Contract | Drive Change & CX

Deloitte Operations is seeking an experienced Process Analyst or Business Analyst to join our retail banking client’s customer support team in Birmingham. This contract role focuses on developing and improving operational processes, creating clear procedures for the contact centre, and supporting change initiatives across the customer support function.

Onsite Monday to Friday, with potential for a permanent role after the initial 6-month contract; a strong focus on stakeholder management,

#J-18808-Ljbffr…