IT Service Desk Analyst – Frontline Support

West London NHS Trust is seeking a Contact Centre Analyst to act as the first point of contact for IT incidents and service requests from colleagues across the Trust. You will log, diagnose, and resolve issues wherever possible to maintain smooth operations.

The role covers Fixed and Mobile Support Services, assisting staff with hardware, software, telephony, and mobile queries. Strong communication and a proactive problem-solving approach are essential for delivering excellent user support.

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