Senior Housing Complaints Resolution Specialist

4Recruitment Services Ltd is recruiting three Complaints Resolution Officers for a full-time, 6-month temporary role based in Basildon. The position requires a minimum of 3 days onsite per week with regular travel across the borough. Applicants must be car drivers with access to a vehicle.

You will manage and investigate complex Housing Ombudsman cases, overseeing cases from initial investigation through to resolution while ensuring responses are fair, evidence-based and resident-focused.

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