Hybrid Housing Complaints Resolution Specialist

L&Q Living is seeking a Complaints Resolution Officer to manage customer complaints end-to-end, ensuring concerns are heard and investigated fairly in line with policy. The role is hybrid, with base locations in London or Manchester and a 35-hour week.

You will own 3–5 new cases weekly, conduct impartial investigations, and write high-quality responses. You will collaborate across teams, aiming for fair outcomes and, where appropriate, compensation.

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