Artificial Intelligence (AI) Operations Specialist
The Role
In this role you will be helping teams navigate AI requirements, reduce approval cycle times, improve the quality of submissions, and accelerate value delivery whilstmaintainingcompliance with enterprise AI policies, regulatory obligations, and responsible AI principles. You will be supporting Technology Operations Function covering TechnologyGovernance,Reportingand Oversightsupportand administration.
In this role you will
Key Responsibilities
AI Use Case Enablement & Navigation
Liaise with AI and Generative AIusecase owners
Participate in intake, assessment, approval, and implementation processes
Support use case classification anddeterminetheappropriate governancepathway
Improve submission quality to reduce rework and accelerate approvals
Cooperate with stakeholders on AI governance, risk, and policy requirements
Governance & Risk Coordination
Ensure alignment with enterprise AI policies, responsible AI standards, and regulatory requirements
Identifylegal, privacy, security, data governance, and third-party risk considerations early in the process
Coordinate with Risk, Legal, Privacy, Compliance, Cyber Security, and Enterprise AI teams
Translate governance requirements into practical actions for delivery teams
AI Assessment & Panel Support
Manage AI use cases through the AI intake Tool
Review submissions for completeness, quality, andgovernancereadiness
Support Divisional AI Panels and assessment forums
Provide supportonapproval packs, briefing materials, risk summaries, and governance artefacts
Track actions, decisions, and remediation commitments
Stakeholder Orchestration
Coordinate the end-to-end AI use case journey, enabling responsible and scalable AI adoption
Work closely withusecase owners to navigate governance requirements, ensure governance readiness, and help move AI initiatives from idea through assessment, approval, and implementation
Maintain clear communication onusecase status, dependencies, risks, and approvals
Tech OperationsSupport
Coordinate and administer technology governance forums, leadership meetings, risk committees, and operating reviews
Develop agendas, meeting materials, briefing packs, and executive summaries
Capture decisions, actions, risks, and dependencies and track them throughclosure
Ensure governance processes, standards, and escalation pathways are consistently applied
Support the maintenance of Terms of Reference, operating procedures, and governance documentation
Support monitoringof technologyoperational health, service performance, and delivery effectiveness
Track Key Performance Indicators (KPIs), Operational Health Indicators (OHIs) andObjectivesand Key Results (OKRs)
Work closely with the Enterprise Ai intake teams attending working groups and intake office hours when necessary
What it takes
Experience navigating governance and risk processes within a regulated financial services or technology environment, including coordination across Risk, Compliance, Legal, Privacy, Cyber Security, and Data Governance functions
Ability to cooperate with business sponsors, technology teams, architects, risk practitioners, and control functions to drive decisions and remove delivery blockers
Experience preparing governance materials and executive reporting, including briefing packs, risk summaries, committee papers, meeting materials, minutes, action tracking, and decision logs.
Demonstrable experienceoperatingwithin governance forums and committees, supporting agenda management, action tracking, risk management, and leadership reporting processes
Strongprogramme, PMO, or business management experience, witha track recordof coordinating complex workstreams, managing dependencies, tracking outcomes, andmaintaininggovernance artefacts
Special Factors
Vanguard is not offering visa sponsorship for this position
This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday)
Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest. To avoid missing out, we recommend applying as soon as possible
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.
This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
It’s what we stand for: value to investors.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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