Customer Complaints & Improvement Specialist

Activate Group Limited is seeking a Complaints & Improvement Specialist to join its Customer Experience team in Halifax with hybrid working. You will resolve complaints, conduct root-cause analyses, and drive service improvements across stakeholders to prevent recurrence.

The role focuses on FCA DISP compliance, fair outcomes, and data-informed recommendations while managing a personal caseload and collaborating with internal departments and partners. A rewarding career path is offered.

#J-18808-Ljbffr…