This is a fantastic opportunity for an organised and confident individual looking to build experience as a Customer Support Administrator and within relationship management. You’ll engage with existing and prospective partners, maintain accurate CRM records and support a busy team with a range of customer-focused and administrative activities.
Client Details
Our client is a well-established national organisation with a strong reputation in its field. Due to continued growth, they are seeking a Customer Support Administrator to join their friendly team on a temporary-to-permanent basis, offering full training and excellent long-term career potential. They are based in Kings Norton, Birmingham and are anow seeking a Customer Support Administrator to join them on a temp to perm basis.
Description
- Contact existing partners to build relationships and update information
- Speak with prospective partners and introduce services and benefits
- Record accurate information, notes and activity on the CRM system
- Maintain and update customer and partner databases
- Provide excellent customer service via telephone and email
- Support customer engagement and business development campaigns
- Assist with reporting and administrative tasks
- Ensure all records remain accurate and compliant
- Work collaboratively with colleagues across the organisation
Profile
A successful Customer Support Administrator should have:
- Confident and professional telephone manner
- Strong verbal and written communication skills
- Good administration and organisational abilities
- Comfortable using IT systems, Microsoft Office and CRM databases
- Excellent attention to detail
- Positive attitude and willingness to learn
- Ability to work independently and as part of a team
Job Offer
- An annual salary of 24850 to 26850 per annum.
- Temp to Perm Opportunity.
- Hybrid working, 3 days in office and 2 from home.
- Free parking on site.
- Temporary position based in Birmingham, with opportunities to gain valuable experience in the not-for-profit sector.
- Flexible working hours to suit your schedule.
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