Operations Lead: Service Delivery & Continuous Improvement

Mitie is seeking an Operations Manager to provide leadership, oversight and strategic direction across key bespoke customer accounts within the Accounts Pillar of TSOC. You will be the central link between account teams and delivery functions, ensuring contractual performance, service delivery and customer satisfaction.

You will lead, coach and develop operational teams, manage escalations and governance, and drive continuous improvement to strengthen resilience and service quality for our

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