Housing Complaints Resolution Specialist

Local Authority – Essex is hiring a Complaints Resolution Officer on a 6-month temporary contract. You will manage Stage 1 and Stage 2 housing complaints and Housing Ombudsman cases, acting as the residents’ main contact and driving timely, fair resolutions.

Strong investigative and reporting skills are essential, with experience in social housing compliance and stakeholder engagement. This hybrid role requires 2–3 days onsite in Essex.

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