Guest Service Manager: Lead Across Front Office & F&B

Kew Green Hotels, owner of Holiday Inn Express Shrewsbury, is seeking a Guest Service Manager to lead a multiskilled front of house team and drive guest service excellence across all touchpoints. You’ll oversee Front Office, F&B and Meetings & Events, with training provided to lead confidently across all areas.

The role reports to the Hotel Manager and focuses on KPI delivery and staff development. Experience in a senior guest service role is essential, with strong leadership, communication

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