Global Customer Services Team Lead – Hybrid/Remote

SmartestEnergy Business Limited is seeking an experienced Team Leader to support the Manager in delivering efficient, high-quality customer service. You will lead a team to resolve enquiries, monitor SLAs, coach staff, and handle complex escalations while ensuring GDPR compliance and a consistently excellent customer experience.

Hybrid working is offered with offices in the UK. You will drive process improvements, identify trends, and contribute to a globally minded, customer-focused team.

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