Are you a confident hospitality professional who is passionate about delivering exceptional guest experiences? We’re looking for an Assistant Front Desk Manager to play a key role in the leadership of our Front Desk team and help create memorable stays for every guest.
What You’ll Be Doing
- Support the Front Desk Manager in the daily operation of the Front Desk.
- Lead by example, providing exceptional guest service and setting high standards for the team.
- Act as a key point of contact for guests, handling enquiries, concerns and complaints with professionalism and care.
- Assist in leading, motivating and developing Front Desk associates, creating a positive and engaging working environment.
- Take responsibility for Front Desk operations in the absence of the Front Desk Manager.
- Monitor guest feedback and support initiatives to continuously improve guest satisfaction scores.
- Assist with staffing levels, scheduling and departmental organisation to ensure operational efficiency.
- Work closely with Housekeeping, Food & Beverage, Reservations and other hotel departments to deliver a seamless guest journey.
- Support revenue opportunities through effective room upselling, enrolment programmes and same-day selling initiatives.
- Assist with recruitment, onboarding, training and performance development of associates.
- Ensure compliance with Marriott brand standards, company policies, health & safety requirements and operational procedures.
- Contribute ideas and initiatives that enhance both the guest and associate experience.
- Support the management of lobby operations, ensuring a welcoming, professional and efficient arrival experience for all guests.
What We’re Looking For
We’re looking for someone who thrives in a guest-focused environment, enjoys leading people and takes pride in delivering outstanding hospitality.
You’ll Ideally Have
- Previous experience as an Assistant Front Desk Manager, Front Desk Supervisor, Guest Services Manager or in a similar hotel operations role.
- Strong leadership skills with the ability to motivate, coach and support a diverse team.
- Excellent communication and interpersonal skills.
- A proactive, organised and solutions-focused approach.
- Confidence in handling guest concerns and making effective decisions in a fast-paced environment.
- Experience using hotel property management and front desk systems.
- Commercial awareness and an understanding of how Front Desk operations contribute to overall hotel performance.
- The ability to build strong working relationships across departments.
- Strong attention to detail and a commitment to maintaining brand standards.
- A genuine passion for hospitality and creating exceptional guest experiences.
Why Join Us?
At Marriott, you’ll be part of a global brand committed to putting people first. You’ll have the opportunity to develop your career, work alongside a supportive leadership team and make a real impact on both the guest and associate experience.
If you’re ready to bring your leadership skills, passion for hospitality and guest-focused approach to our Front Desk team, we’d love to hear from you.
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