Chief Patient Experience & Complaints Leader

Gloucestershire Hospitals NHS Foundation Trust is seeking an experienced leader to head Complaints and PALS within the integrated Patient Experience and Voice team. You will hold delegated accountability for the Trust’s Complaints and PALS services and serve as senior adviser on NHS complaints handling.

The role focuses on compassionate, fair, timely resolution and learning, translating feedback into safer, more inclusive care, with oversight of complex cases and ensuring compliance with NHS

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