Director of AI-Powered Customer Support

Civica is seeking an experienced Senior Support Director to lead our Customer Support organisation across the UK and India. Reporting to the Chief Customer Officer, you will shape the future vision for support services and modernise operations with scalable processes and AI-enabled automation.

You will lead a distributed team, partner with Product, Engineering and Data, and deliver measurable improvements in customer outcomes, service quality and operational efficiency across Civica’s GovTech

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