This is a fixed-term Band 4 RTT Validation and PIFU Support Officer role within Cardiology Services until 31st March 2027. The primary focus of the role is the validation and management of RTT and DM01 patient pathways, ensuring data accuracy and compliance with national access standards. Post holder responsible for analysing and interpreting patient pathway information, proactively tracking pathways, identifying delays, risks and data quality issues, and taking appropriate action to resolve or elevate these in line with national guidance. A good working knowledge of RTT and/or DM01 rules and validation processes is essential. The post holder will work independently to prioritise workload and support delivery of access targets, while working collaboratively with clinical and operational teams to ensure patients progress through their pathways safely and in a timely manner. In addition, the post holder will provide administrative support to Patient Initiated Follow-Up (PIFU) processes, representing approximately 10% of the role, ensuring patients are accurately recorded, monitored and able to access services when required. The role requires proactive tracking of patient pathways across diagnostic and treatment stages. The post holder will identify delays, risks and potential breaches, prioritising pathways based on urgency and impact, and taking appropriate action to resolve issues or elevate concerns to clinical and operational teams. The NCI Coordinator role will be based at the Royal Papworth Hospital (Cambridge Biomedical Campus).
- Educated to Level 4 standard (e.g. NVQ Level 4 in Business Administration or equivalent experience)
- Good standard of general education (e.g. GCSEs including English and Maths or equivalent)
- Evidence of IT literacy including Microsoft Office applications (particularly Excel), A-levels or equivalent qualification
- RTT, access policy or data quality training
- Evidence of continuing professional development, Significant administrative experience within an NHS setting
- Experience of validating and managing patient pathways
- Working knowledge of RTT and/or DM01 standards and validation rules
- Experience using Patient Administration Systems (e.g. Lorenzo, Cerner)
- Experience working with data, including identifying and resolving data quality issues
- Experience of working with multiple stakeholders to resolve issues, Experience of DM01 validation
- Experience supporting Patient Initiated Follow-Up (PIFU) pathways
- Experience within diagnostic or Thoracic services
- Experience using digital systems, dashboards or patient platforms
- Experience supporting reporting or audit activity
- Ability to identify recurring issues and contribute to process improvements, Please provide evidence of your commitment to uphold the Trust’s values: Compassion, Excellence, Collaboration
- Demonstrates commitment to delivering high-quality, patient-centred care
- Works collaboratively and supports effective team working
- Acts with professionalism, integrity and accountability
- Demonstrates a proactive, organised and reliable approach to work
- Maintains confidentiality and handles sensitive information appropriately
- Able to remain calm and effective under pressure
- Demonstrates commitment to equality, diversity and inclusion, Demonstrates initiative in supporting service improvements
- Commitment to continuous learning and personal development
- Supports a positive and inclusive team culture
Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK’s first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission – a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
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