Workforce Management Specialist — 24/7 Scheduling

SSE is hiring a Workforce Management Specialist to lead scheduling and intraday planning for a 24/7 contact centre. You will own scheduling practices, optimize deployment, and support a growing operation with data-driven insights.

In this role you will work closely with the WFM Lead and operational stakeholders to balance customer demand, service levels, and regulatory compliance, while driving efficiency and employee experience across multiple channels.

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