Who we are
Envision Intelligent Solutions, a Johnson Controls company, is a security systems provider specialising in the rental market, supported by our in‑house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile, and innovative-rewarding hard work and encouraging people to grow. In our constantly evolving environment, you’ll have the foundation to build a career as unique as you are. Join us and make an impact that truly matters. The world is waiting for you-and so are we.
We are currently looking for a Part‑time Customer Support Operator to join our team. In this part‑time , permanent position you will cover busy periods in the Centre and will be located in Silverwood Business Park, Craigavon, BT66 6SY.
What we offer
- A guaranteed number of hours per month and the following working hours: 5AM- 11AM; 5PM- 11PM, or either or both; Monday to Sunday )
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
- Paid Annual Leave, plus bank holidays (Holiday buy back option available)
- Extensive product and on the job/cross training opportunities with outstanding resources available
- Encouraging and collaborative team environment
- Career development through various career ladders including Customer Service
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
What you will do:
- Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
- Answer intercoms and inbound telephone calls professionally, quickly and effectively
- Effectively use the telephone systems and follow the guidance of the company policy and procedures
- Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
- Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
- Report any operational difficulties and problems to the supervisor on duty
What we look for:
- The ability to work under pressure, to be self‑motivated and able to work independently or as a team member
- The ability to prepare letters, reports and documents in an accurate and concise manner
- The ability to communicate diplomatically and effectively, both verbally and in writing
- Sufficient investigative skills to identify the root cause of any problems identified
- SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
- IT literacy and a minimum of grade C in English and Maths.
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