Evening Customer Care Agent – Government Services

Mears Group is hiring a Customer Service OOH Agent in Manchester (Ardwick, M12). The role is a full-time, 1-year fixed term contract, offering 37.5 hours per week with a two-week rotation pattern.

You will handle housing, repairs, ASB, transport inquiries and more, aiming to resolve issues promptly while maintaining high customer service standards. Responsibilities include taking calls and emails, logging details, adhering to SLAs/KPIs, maintaining GDPR-compliant records, and ensuring a patient,

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