Your New Job Title: MandarinSpeakingAssociateCustomerService
TheSkillsYou’llNeed:Mandarintoanativelevel,customerservice/sales/marketingexperience,withbankingorretailbankingexperiencepreferred.
YourNewSalary:Dependingonexperience
Location:London
Officebased
Contract:12monthsfixedterm(MaternityCover)
Start:ASAP
Workinghours:35hoursperweek
Abouttherole:
TheBankingdepartment’smainresponsibilityistodeliverexcellentcustomerservice,aswellasmarketandpromoteproductsandservicesthattheBankofferstoitscustomers,whilstadheringtoHeadOfficeandregulatoryrequirements.Youwillplayanimportantroleinsupportingbusinessgrowthacrossbothexistingandnewclientportfolios.Youwillprovidepromptandefficientcustomerservicewhileassistingwiththeday-to-dayoperationsofthedepartment.
MandarinSpeakingAssociateCustomerService-WhatYou’llbeDoing:
- Participateinmarketingactivitiestoachievebusinessdevelopmentobjectives
- Actastheprimarypointofcontactforcustomersandmaintainstrongcustomerrelationships
- Processaccountopeningapplications
- Handlecashandotherrelateddutiesasacashierattheclosedcounter
- CarryouttheclientonboardingprocessandconductAnti-MoneyLaundering(AML),KnowYourCustomer(KYC)andKnowYourBusiness(KYB)checks,includingCustomerDueDiligence(CDD)onnewclients
- RequestandobtainSourceofFunds(SoF)andSourceofWealth(SoW)informationfromcustomerswhereappropriate
- EnsurealloperationalactivitiescomplywiththeBank’sinternalguidelines,regulatorypoliciesandprocedures
- Assistwiththepreparationofbusiness,statistical,AML,internalauditandcompliancereports
- Providecoverforotherteammemberswhenrequired
- Undertakeotherrelevantdutiesasrequiredbythedepartment
MandarinSpeakingAssociateCustomerService-TheSkillsYou’llNeedtoSucceed:
- DegreeeducatedinFinance,Economicsoranotherrelevantsubject
- Experienceincustomerservice,salesormarketingwouldbeadvantageous
- Previousbankingexperience,particularlyexposuretoRetailBanking,ispreferred
- Knowledgeofbankingoperations
- Knowledgeofregulatoryandlegislativerequirementsandindustrypracticesrelatingtofinancialcrime,includingfraud,sanctionsandotherrelatedareas
- ExcellentEnglishandMandarincommunicationskills
- AdvancedExcelskills
- Strongteamplayerwiththeabilitytoworkindependently
- Goodproblem-solvingskills
- Strongattentiontodetailandabilitytoworkaccuratelyinaregulatedenvironment
PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,age,maritalstatusorwhetherornottheyhaveadisability.
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