Customer Service Coordinator

Our client, who we have a long standing relationship with within the food production industry, based in Stonehouse, has an exciting new opportunity for a Customer Service Coordinator to join their team on a full time, temporary to permanent basis.

The successful Customer Service Coordinator should have:

• Previous experience in a customer service, sales support or order processing role within a manufacturing, logistics or distribution environment.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Confident communicator with the ability to build positive relationships with customers, suppliers and internal stakeholders.
• Experience using SAP or a similar system, with good IT skills across Microsoft Office.
• Proactive problem solver with a commitment to delivering outstanding customer service and continuous improvement.

In this role, the Customer Service Coordinator will be responsible for:

• Manage the end-to-end customer order process, ensuring orders are processed accurately and efficiently.
• Deliver exceptional customer service, providing regular updates and resolving enquiries in a timely and professional manner.
• Coordinate dispatch, shipping and export documentation for UK, EU and international deliveries.
• Liaise with internal teams, suppliers, hauliers and customers to ensure smooth order fulfilment and delivery.
• Prepare invoices, reports and shipping documentation while maintaining accuracy and compliance with legal and contractual requirements.

Our client is offering the successful Customer Service Coordinator an hourly rate of £13.45, plus benefits including holiday allowance. At the end of the temporary assignment, you will transfer to the client with a salary of £28,000 on a permanent basis.

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