Hire Coordinator /AdministratorHavant£27,000 – £30,000 Full-Time | Office Based
A Hire Coordinator is an organised person, enjoys office based customer service, has excellent administration skills and the ability to manage multiple priorities in a fast-paced environment – Does this sound like the perfect opportunity for you? A well-established, local business specialising in technical product solutions is looking for a Hire Coordinator to join the team. You will take ownership of customer hire requirements from initial enquiry through to off-hire, coordinating equipment, logistics, engineers and customer accounts. This is a varied, high-impact role where organisation, communication and quick thinking are essential. You’ll play a key part in delivering excellent customer service while helping maintain strong fleet utilisation.
Duties & Responsibilities include
- Manage customer hire enquiries and provide proactive support throughout each hire.
- Prepare accurate quotations covering equipment, delivery, fuel and third-party costs.
- Identify opportunities to introduce relevant products and services to existing customers.
- Coordinate availability, preparation, delivery, installation, extensions and off-hire collections.
- Monitor fleet availability and maintenance to support utilisation above 75%.
- Coordinate servicing, inspections, callouts and repairs with Service Coordinators.
- Evaluate supplier quotations, raise purchase orders and review third-party invoices.
- Maintain accurate customer, pricing, asset and contract information within the CRM.
Skills & Knowledge Required
- Experience in administration or account management within a fast-paced environment.
- Experience in hire, equipment rental, logistics or engineering would be advantageous.
- Strong customer service and relationship-building skills.
- Excellent organisation and attention to detail.
- Ability to manage multiple priorities and deadlines.
- Proactive, positive and solutions-focused approach.
- Confidence using CRM systems and managing documentation.
- Strong communication skills and a genuine desire to help customers.
Working hours
Full time – Monday to Friday Office hours – 40 hours per week
Benefits include
- 25 days paid holiday (plus bank holidays) increasing with length of service;
- Health and well-being benefits;
- Private pension scheme;
- Stocked kitchen and drinks.
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