Frontline Customer Service Advisor

Civic Recruitment Limited is seeking a proactive Customer Service Advisor for a 2‑month contract with a local authority in Ormskirk. The role focuses on delivering efficient, professional front‑line service across council channels, resolving enquiries at first contact where possible and guiding customers to the right services.

You will handle face‑to‑face, telephone, and online enquiries, maintain accurate records, and work with colleagues to ensure timely responses while upholding GDPR and data

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