Global Medical Assistance Case Manager (Hybrid, 24/7 Shifts)

Charles Taylor is seeking a Customer Service Case Manager for our Medical Assistance team in Cosham, Portsmouth. You will support customers worldwide during medical emergencies, coordinating help in real time with empathy and professionalism.

This full-time, hybrid role involves rotating shifts, including early and late hours and weekends. The successful candidate will bring strong customer service experience, excellent English, and solid IT skills, helping travellers when they need us most.

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