Senior Customer Service Advisor (Hybrid) – Local Government

Cambridge City Council is seeking a Senior Customer Service Advisor to provide help and advice to residents across a wide range of queries. The role supports customers face-to-face in central Cambridge offices as well as by telephone, email and web chat, with training delivered in-person at the offices.

You will work with multiple services within the Council to keep the customer journey at the forefront, requiring flexibility, strong computer skills and a calm, resilient approach to support

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