Insurance Customer Service Specialist

NFU Mutual in Redditch is seeking a Customer Service Adviser to be the first point of contact for customers. You will handle new sales enquiries, policy changes and claims, with proactive, friendly support.

The role includes admin tasks, preparing files, and processing renewal documents. Working Monday to Friday, 8:30am–5:00pm, you will build knowledge of NFU Mutual products, identify cross‑selling opportunities, and deliver a high‑quality customer experience.

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