Customer Service Agent
Location: KingstonRate: Up to £19 per hourContract: Temporary 3 monthsStart: Immediate
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading social housing organisation who are looking to recruit an experienced Customer Service Agent to join their repairs and maintenance team in Kingston on a temporary basis for 3 months.
The Role
As a Customer Service Agent, you will be responsible for dealing with residents and customers regarding repairs and maintenance enquiries, ensuring a high level of customer service and that issues are dealt with promptly and professionally.
Key Responsibilities
- Handling incoming calls and enquiries from residents regarding repairs and maintenance.
- Logging repair requests accurately onto the relevant systems.
- Providing residents with updates on outstanding repairs and appointments.
- Liaising with operatives, contractors and internal teams to resolve repair queries.
- Managing customer expectations and providing clear information on timescales.
- Dealing with complaints and escalating issues where appropriate.
- Following up on outstanding repairs and ensuring customers are kept informed.
- Maintaining accurate records of calls, enquiries and actions taken.
- Supporting the wider repairs and customer service team with general administration.
- Ensuring all customer interactions are handled professionally and in line with company procedures.
What We’re Looking For
- Previous experience within a customer service, repairs or contact centre environment.
- Experience working within social housing, property services or repairs and maintenance is highly desirable.
- Excellent communication and customer service skills.
- Confident dealing with residents and customers over the phone.
- Strong administration and organisational skills.
- Ability to manage a busy workload and prioritise effectively.
- Good IT skills and experience using Microsoft Office.
- A professional, approachable and solutions-focused attitude.
Immediate availability is desirable.
Equal opportunities employer.
#J-18808-Ljbffr…