Customer Service Team Leader — Lead, Coach & Elevate CX

Radius Limited in Salford, United Kingdom, is seeking an experienced Customer Service Team Leader to drive excellence in our customer interactions and leadership of a frontline team. You will mentor agents, monitor performance metrics, deliver training, handle escalations, and implement QA processes to ensure high service standards while collaborating with senior management to improve customer outcomes.

The role also involves scheduling, workload management, and fostering a service-focused

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