Technical Support Engineer – 3rd line support – Cyber SecurityStep into a high-impact role in cyber security – supporting world-leading enterprises and government organisations using cutting-edge IAM solutions.Excellent salary + 2-3k shift bonus + £5k annual bonus + Private healthcare | Share scheme | Electric car scheme + Hybrid working (2 days in office)Why This Role Stands OutThis isn’t your standard support job. You’ll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity.What You’ll Be DoingOwn and resolve complex technical issues for international customersSupport enterprise-scale, multi-tier Microsoft environmentsDiagnose and troubleshoot high-impact production issues (often remotely)Collaborate directly with Development teams to deliver fixesContribute to product improvement and customer experienceParticipate in an on-call rota (1 in 8 weeks)What You BringExperience in a technical support role (software / consultancy / SI / dealing with external customers not internal)Strong troubleshooting ability and communication skillsMicrosoft stack knowledge (IIS, SQL Server, Azure, Active Directory)Familiarity with virtualisation, networking (TCP/IP), and case management tools (Jenkins ideally)DesirablePKI | Firewalls | Entra | JavaScript / scripting | Mobile tech | Salesforce | PowershellThis is a strong opportunity to build your career in cyber security within a growing company offering exposure to global clients and modern technologies.Apply now and I’ll send you a more detailed job description
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