Property Management Specialist

Job description：

• Manage the day-to-day operations of UK residential rental properties, including tenant move-ins and move-outs, property inspections, maintenance coordination, and the management of utility accounts (electricity, gas, water and broadband).
• Act as the main point of contact between tenants, landlords and third-party service providers, coordinating and resolving property-related issues while ensuring a high standard of customer service and tenant satisfaction.
• Communicate effectively in English with tenants, landlords, property management companies, contractors and other external partners to facilitate the timely resolution of property-related matters.
• Coordinate the end-to-end maintenance process, including handling maintenance requests, obtaining and reviewing quotations, scheduling contractor appointments, monitoring repair progress and confirming satisfactory completion of works.
• Maintain accurate property management records and documentation, including bilingual correspondence, document filing, system updates, data entry and other administrative tasks.
• Assist in handling customer complaints and urgent property-related issues, coordinating with relevant stakeholders to ensure the smooth operation of the property portfolio.
• Support the preparation of Check-in, Check-out and routine property inspection reports, ensuring property conditions are accurately documented in accordance with company standards.
• Carry out any other duties or projects assigned by the Department Manager.

岗位职责：

• 负责英国租赁物业的日常运营及客户服务工作，包括入住、退房、物业检查、维修协调、公共事业（水、电、燃气、网络）账户管理等相关事务；
• 作为租客、房东及第三方服务商之间的沟通桥梁，及时协调处理各类物业管理问题，确保服务质量及客户满意度；
• 使用英语与英国当地租客、房东、物业管理公司、维修供应商等进行日常沟通，推动问题高效解决；
• 跟进物业维修全过程，包括报修受理、报价审核、维修预约、进度跟踪及完工验收；
• 负责物业管理相关文档及系统维护，包括中英文邮件处理、资料整理归档、业务信息录入及各类运营数据更新；
• 协助处理客户投诉及突发事件，积极协调各方资源，保障物业运营顺畅；
• 完成部门负责人安排的其他工作

Job Requirements：

• Bachelor degree or above
• English can be used as a working language
• Work experience unlimited, we can train you if you have no relevant work experience
• Able to think independently and put forward constructive suggestions.
• Due to the nature of the role, this position involves frequent travel to property sites for inspections, reporting and coordination. Applicants should be comfortable with regular field-based work and able to carry out on-site duties independently.

任职要求：

• 大学本科以上学历；
• 可以用英语作为工作语言；
• 工作经验不限，无相关经验工作可培养；
• 能够自主思考提升，提出建设性意见。
• 因业务需要，本岗位需进行较多的物业现场外勤工作，应聘者需能够适应日常外出工作安排，并具备良好的体能及行动能力。

…