Staff AI Interaction Designer (AI Interaction Design)

• The mission of the AI Interaction Designer is to create an empathetic, clinically valid, and effortless AI experience for our end-users
• This includes designing the parameters, tone, and interaction flows for our user-facing AI agents to drive meaningful behavior change and internal motivation
• Reporting to our Senior Manager, Product Design, you will be part of the Design Systems team, and partner closely with clinical and engineering teams to execute our AI product roadmap through best-in-class conversation design, rigorous evaluation, and continuous iteration
• Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location
• Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date
• Occasional travel will be required for team on-sites
• Design the human-AI interaction experience for Spring Health’s user-facing AI agents across web and mobile platforms
• Own the intent architecture end-to-end (taxonomy, routing, and gap analysis) and drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing
• Write, test, and optimize system prompts and exceptional UX copy. You will craft language that makes users in moments of distress feel seen, heard, and important—motivating and uplifting them without ever being dismissive of their challenges
• Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation
• Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent
• Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks
• Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within our core design system
• Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams

What success looks like:

• Optimize AI interaction resolution rates and reduce the necessity for human fallback through refined conversational flows
• Maintain exceptionally high member satisfaction scores specifically for AI-driven conversational experiences
• Successfully define and integrate reusable AI interaction patterns into the design system within the first 6 months
• Reduce AI hallucination/off-brand response rates based on internal quality evaluations

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes

Deep intellectual curiosity and a drive to tinker. You don’t treat AI as a novelty—you actively use it as a collaborator to think better and accelerate your own workflowsA passion for incorporating user insights into evals and other metrics to improve conversational quality5+ years of experience in UX/Product Design, with at least 1-2 years focused on AI-driven products, LLMs, or conversational agentsDeep understanding of LLM capabilities and constraints (e.g., context windows, streaming)Familiarity with prompt engineering and testing methodologiesStrong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flowsTop-notch communication and executive presence. You excel at cross-functional collaboration and can articulate complex AI and design concepts clearly to organizational leadershipStrong cross-functional collaboration skills, particularly with engineering and clinical expertsNot sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply

• Experience integrating AI UX eval methods into spec-driven agentic workflows
• Experience integrating AI patterns into existing design systems (e.g., Figma)
• Experience in the benefits or mental health space

#J-18808-Ljbffr…