Support Engineering Lead — Scale Healthcare AI

Heidi is seeking a Support Engineering Team Lead to coach and scale a high-velocity team resolving the hardest customer issues, with logs, traces, and code. You’ll own queue health, lead incident coaching, and drive improvements across Product and Engineering to improve reliability at scale.

You’ll collaborate with Customer Support, Customer Success, Product, and core Engineering, shaping runbooks, tooling, and processes while mentoring engineers and advancing career growth.

#J-18808-Ljbffr…